Regulations of logobay.eu online store

Listing i.a. the terms, on which the store concludes sales agreements, including the most important information on the Seller, the store and Consumer rights.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping at the online store
§ 5 Payments
§ 6 Delivery of an order
§ 7 Right of withdrawal from an agreement
§ 8 Exceptions from the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 12 Provisions on Buyers not being Consumers

§ 1 DEFINITIONS

Working days – days from Monday to Friday, excluding public holidays.
Consumer – A consumer within the meaning of the Civil code.
Buyer – every entity which purchases goods from the Store.
Regulations – these regulations.
Store – Logobay.eu online store operated by the Seller at https://www.logobay.eu.
Seller – PAWEŁ SCHARMACH, an entrepreneur conducting business activity under the name Scharmach Consulting Paweł Scharmach, registered in the Central Registration and Information on Business Entities kept by the Minister of Development and Finance, with NIP tax identification number 5922107884, REGON statistical identification number 220444123, address: al. Armii Krajowej 20, 83-200 Starogard Gdański.

§ 2 CONTACT WITH THE SELLER

1. Address: al. Armii Krajowej 20, 83-200 Starogard Gdański
2. E-mail address: hello@logobay.eu
3. Telephone number: 535 95 95 10

§ 3 TECHNICAL REQUIREMENTS

1. In order to use the Store you need:
   • A device with an access to the internet
   • A web browser supporting JavaScript and cookie files.
2. Aside from the requirements listed in section 1, you need to have an active e-mail account to place an order with the Store.

§ 4 SHOPPING AT THE ONLINE STORE

1. The prices of goods offered by the Store are full prices for the goods, including VAT.
2. The Seller emphasises that the total price for an order with the Store includes: the price of the ordered goods and, if applicable, shipping costs.
3. In order to select a product, click “Order” under an applicable product option.
4. After that the Buyer fills in the details necessary to complete an order and selects payment method.
5. An order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
6. A submitted order shall be deemed as a sales agreement concluded between the Buyer and the Seller.
7. The Seller shall provide the Consumer with a confirmation of a concluded sales agreement in a durable medium by the date of delivery of the goods.

§ 5 PAYMENTS

1. You can pay for a submitted order depending on the Buyer’s decision:
   1. With regular bank transfer to the Seller’s bank account.
   2. With a payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
   3. With a payment platform:
      • PayPal
2. If the Buyer selects the upfront payment option, the price for the order should be paid within 7 Working days from submitting the order.
3. The Seller informs that, in case of certain payment methods, due to the specifics, you can only pay for your order using that method immediately after you place your order.

§ 6 DELIVERY OF AN ORDER

1. The Seller is obliged to deliver defect-free goods.
2. The order completion deadline is indicated at the Store.
3. If the Buyer selects the upfront payment option, the Seller shall initiate order completion upon receiving the payment.
4. If the Buyer purchases various goods with different completion times as part of one order, the order will be completed at the date adequate for the product with the longest delivery time.
5. Physical goods are delivered only within the territory of the Republic of Poland.
6. Digital products are delivered electronically.
7. The Seller reserves the right to replace a purchased product with another one, with similar parameters and value equal or higher than the value of the original product, in exceptional cases, having informed the Buyer about that.
8. The Seller reserves the right to delay the delivery by up to 2 working days without giving reason, due to the specifics of the sold products.
9. The Seller undertakes to immediately inform the Client about expected delays longer than the aforementioned times before starting completion of an order or immediately after finding out such circumstances, and to present possible solutions.

§ 7 RIGHT OF WITHDRAWAL FROM AN AGREEMENT

1. The Consumer has the right to withdraw from an agreement concluded with the Seller via the Store, subject to § 8 of the Regulation, within 14 days, without giving reason.
2. The right to withdraw from the agreement expires after 14 days from the date:
   1. At which the Consumer came into the possession of the goods, or at which a third party other than the carrier and indicated by the Consumer came into the possession of the goods.
   2. At which the Consumer came into the possession of the last product, or at which a third party other than the carrier and indicated by the Consumer came into the possession of the last product – in case of an agreement which provides for transfer of ownership of many goods delivered separately.
3. If the Consumer intends to exercise its right to withdraw from an agreement, it must inform the Seller about its decision to withdraw using the data provided in § 2 of the Regulations, by way of a unilateral declaration (e.g. a letter sent by traditional mail or information sent by e-mail).
4. The Consumer might use a model form of withdrawal from an agreement available at the end of the Regulations, but it is not necessary.
5. In order to meet the deadline for withdrawal from an agreement it is sufficient that the Consumer sends information on exercising its right to withdraw before the lapse of the withdrawal deadline.
   
   CONSEQUENCES OF WITHDRAWAL FROM AN AGREEMENT
6. In case of withdrawal from a concluded agreement the Seller shall return all payments made by the Consumer, including shipping costs (excluding any additional costs caused by the Consumer’s selection of a shipment method other than the cheapest one offered by the Seller) immediately and in any event not later than within 14 days from the date, at which the Seller received information on the Consumer’s decision on withdrawal from the agreement.
7. The Seller shall return the payment using the same payment method as the method selected by the Consumer in the original transaction, unless the Consumer agrees to another solution. In any case the Consumer shall bear no costs of return.
8. The Seller might withhold return of the payment by the time of receiving the goods or obtaining proof of having sent them back, whichever occurs earlier.
9. The Seller requests the Buyer to return the goods at the address: al. Armii Krajowej 20, 83-200 Starogard Gdański immediately and in any event not later than within 14 days from the date, at which the Consumer informed the Seller about its withdrawal from the sales agreement. The deadline is deemed to be met if the Consumer sends back the goods within the 14 days.
10. The Consumer bears the direct costs of returning the goods.
11. The Consumer is only responsible for a decrease in the value of the goods resulting from its use in a way other than necessary to find the nature, properties and functioning of the goods.
12. If the goods cannot be sent back in an ordinary way, by post, due to their nature, the Consumer will also be required to incur direct costs of returning the goods. The Consumer shall be informed about the estimated amount of these costs by the Seller in the description of the goods at the Store or while placing the order.
13. If it is necessary to return the payment for a transaction made by the Client with a payment card, the Seller shall return the payment to the bank account assigned to the Buyer’s payment card.

§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL

1. The Consumer has no right to withdraw from an agreement concluded at a distance:
   1. Providing for delivery of non-prefabricated goods, manufactured in line with the Consumer’s specification or designed to meet its specific needs.
   2. Providing for delivery of goods which expire rapidly.
   3. Providing for delivery of goods in sealed packaging, which cannot be returned after opening due to health of hygienic reasons, if the packaging has been opened after the delivery.
   4. Providing for delivery of goods, which, due to their nature, are inseparably combined with other items after the delivery.
   5. Providing for delivery of sound or visual recordings, or software delivered in sealed packaging, if the packaging has been opened after the delivery.
   6. Providing for delivery of daily newspapers, periodicals and magazines, except for subscription agreements.
   7. In which the price or compensation depends on fluctuations on the financial market that the entrepreneur cannot control and that might occur before the lapse of the withdrawal period.
   8. Providing for delivery of digital contents not recorded on a tangible medium, if the service was provided with the Consumer’s express consent before the lapse of the withdrawal deadline and after it was informed by the entrepreneur that it shall lose the right to withdraw from the agreement.

§ 9 COMPLAINTS

1. In case of any defect in the goods the Buyer can lodge a complaint for the defective goods based on guarantee or warranty provided for by the Civil code, if the guarantee has been provided.
2. By using the guarantee the Buyer might – on the terms and by the dates specified in the Civil code:
   1. Submit a price decrease statement
   2. In case of significant defects – submit its declaration of withdrawal from the agreement
   3. Demand replacement the product with a defect-free one
   4. Demand repair of the defect
3. The Seller requests that guarantee-based complaints are submitted at the address or e-mail address indicated in § 2 of the Regulations.
4. If it appears that a delivery of the goods to the Seller is necessary to process the complaint, the Buyer shall be obliged to deliver the goods (in case of Consumer – at the Seller’s cost) to the address: al. Armii Krajowej 20, 83-200 Starogard Gdański.
5. If the goods are covered with an additional warranty, the information about it and about its terms is available in the product description at the Store.
6. Complaints related to operations of the Store can be sent at the e-mail address indicated in § 2 of the Regulations.
7. Complaints shall be processed by the Seller within 14 days.
   
   OUT-OF-COURT RESOLUTION OF COMPLAINTS AND CLAIMS
8. If the complaint procedure does not bring a result expected by the Consumer, the Consumer might use:
   1. Mediation conducted by a relevant Provincial Trade Inspectorate, to which it can apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates is available at:https:// www.uokik.gov.pl/wazne_adresy.php#faq595.
   2. Support of a relevant Permanent Consumer Arbitration Court of the Provincial Trade Inspectorate, to which a request for arbitration before an arbitration court should be lodged. As a rule, the proceedings are free of charge. The list of courts is available at:https://www.uokik.gov.pl/wazne_adresy.php#faq596.
   3. Free support of a municipal or district Consumer ombudsman.
   4. ODR online platform available at:http://ec.europa.eu/ consumers/odr/.

§ 10 PERSONAL DATA

1. The Seller is the Controller of personal data provided by the Buyer while using the services of the Store.
2. The Buyer’s personal data are processed based on an agreement and for the purpose of exercising it, pursuant to the general regulation of the European Parliament and the Council (EU) on data protection (GDPR). Detailed information on processing of data by the Seller is available in the privacy policy available at the Store.

§ 11 RESERVATIONS

1. It is forbidden for the Buyer to provide content of unlawful nature.
2. Each order placed with the Store constitutes a separate sales agreement and requires separate acceptance of the regulations. An agreement is concluded for a given period and for the purpose of completing an order.
3. Agreements are concluded based on these regulations, in Polish language.
4. No provisions of these regulations may be interpreted in a way as to exclude or limit the Consumer’s rights resulting from the law.

§ 12 PROVISIONS ON BUYERS NOT BEING CONSUMERS

1. An entity other than the Consumer has no right to withdraw from an agreement concluded at a distance.
2. Any liability of the Seller towards a Buyer which is not a Consumer is excluded.
3. The court having jurisdiction over the Seller’s registered seat shall settle any disputes with the Buyer which is not a Consumer.
4. In case of damage of consignment shipped to a Buyer, which is not a Consumer, in transport, a damage protocol drawn up in cooperation with the courier is necessary to process a complaint. Its lack might constitute basis for a refusal to accept a complaint.